With WhatsApp Chat Widget, you can let your website visitors easily contact you through a single chat button. The widget connects with your WhatsApp business number to help you collect leads and offer personalized customer service.
Automated replies save you time and ensure that your customers receive instant responses. They also enable you to build a contact database and increase sales.
Generate qualified leads
Adding WhatsApp chat to your website is an efficient way to increase the number of qualified leads. This allows you to engage with your potential customers and convert them into loyal customers. WhatsApp is a common platform for day-to-day conversations, so your site visitors are more comfortable with using it. This will make it easier for them to contact you for inquiries like product sizing, probing shipping costs and more.
Unlike live chat, which requires visitors to provide their name and email address, WhatsApp chat lets you collect real customer data. The widget enables you to send a link that automatically saves the visitor’s phone number and name into their WhatsApp account. This enables you to follow up with them later, which can help you grow your sales and business.
The chat button can be placed on any page of your website, and the conversation can continue on GB WhatsApp. This way, your marketing team can keep in touch with the leads even after they leave your website, which helps cultivate relationships for promoting and selling products or services.
Another effective strategy for generating WhatsApp leads is to create click-to-WhatsApp ads on social media platforms like Facebook and Instagram. These ads redirect users to a WhatsApp chat with your business, which makes it easy for them to ask questions and receive quick answers. You can also add a WhatsApp chat button in your email signature, which makes it easy for prospective customers to reach out.
Improve customer service
WhatsApp Chat Widget enables you to offer real-time customer support and assist customers on their preferred instant messaging platform. It is much faster than traditional chats and email and allows you to connect with leads on a more personal level. This can be the crucial difference in turning them into a paying client.
Unlike chat buttons, which are placed on different pages of your website, WhatsApp widgets can be embedded in your website and mobile app. Once a visitor clicks on it, they are automatically directed to your WhatsApp business number. The information is automatically saved in your CRM, so you can continue the conversation with your lead or customer on their favorite messaging app.
Whatsapp is one of the most popular apps in the world and has an open rate of 98%. This makes it a perfect choice for e-commerce customer service. It’s easy to use, convenient and helps build trust with your customers. Using a WhatsApp Chat widget will help you provide better customer service, which can lead to a higher conversion rate.
You can customize your WhatsApp Chat widget by selecting a color scheme, fonts and sizes. You can also add a custom text that will appear when the widget opens. Moreover, you can set a default message for visitors who click on the button.
Offer multi-language support
Unlike traditional contact forms, WhatsApp allows businesses to offer real-time support and answer customers’ questions on the go. This allows businesses to provide a personalized customer care experience and improve user satisfaction. WhatsApp Chat Widget also provides a cost-effective alternative to traditional phone support. Its messaging capabilities and internet-based format reduce phone charges while allowing users to communicate simultaneously with multiple representatives.
With its global reach, WhatsApp is an ideal platform for companies to offer multilingual support to customers across different regions and demographics. By providing this option, businesses can help their visitors overcome language barriers and expand their market. WhatsApp also supports image, voice note, and document sharing for more efficient problem-solving and faster response times.
Once a website visitor clicks the chat button, they will be directed to WhatsApp web or app and can start a conversation with your business instantly. Upon completing the conversation, you will be able to save their contact information and send them customized updates or messages.
To add WhatsApp Chat to your website, first, you need to choose a name for the widget and specify the URL where you want it to appear. You can also decide whether you want to include rounded edges for the button and edit the WhatsApp message, the default chat message and the mobile number. You can also set a custom text for the chat window, including your company name and an inviting phrase that will encourage customers to start a chat with you.
Build a contact database
With the popularity of WhatsApp, many businesses use this platform to collect leads. But, they do not know how to make full use of the tool. By integrating WhatsApp Chat Widget on their website, businesses can create a database of qualified customers and capture their contact information without any hassle. This is a great way to improve customer service and increase sales.
WhatsApp Chat Widget lets you send messages to your visitors through a button on your website. Once clicked, it redirects the user to your WhatsApp account where they can leave a message or start a conversation with an agent. You can customize the widget and choose where to display it on your website. For example, you can set the widget to open on specific agents and add a greeting message before the chat starts.
The advantage of WhatsApp is its end-to-end encryption that ensures privacy and security for your conversations. It also allows you to communicate with your customers in a personal and private way, making them feel valued. It is a great way to build trust and loyalty with your customers.
Unlike live chat, WhatsApp is free for everyone and requires no sign-ups. It is also easy to integrate with your website and requires no coding knowledge. Once integrated, you can easily monitor the performance of your chat widget and get valuable insights from your data.
